Catholic Health Initiatives Communications Operator - Clinical Nutrition - (PRN) in DES MOINES, Iowa

Communications Operator - Clinical Nutrition - (PRN)

Description

GENERAL SUMMARY:

Able to process the computer Room Service meal requests and coordinates the

Diet Office computer programs for the diet order change reports, nourishment

lists and other forms needed for the room service-patient tray service assembly

area. Performs assigned room service

operator tasks and associated related duties.

ESSENTIALFUNCTIONS:

  • Able to perform the necessary CommunicationsOperator for patient tray service under the guidance of the CommunicationsOperator-Lead employee, dietitians, diet techs and management team.

  • Able to research a diet order history in theelectronic health record and process the diet order accurately.

  • Processes computer programs for the Room Servicepatient tray service, nourishments, Tube Feedings and baby formulas. Printslabels for nourishments, tube feedings and baby formulas.

  • Able to research a diet order history in theelectronic medical record and process the diet order.

  • Assists patients with menu selections using theroom service computer system. Responds to customers quickly. Telephone courtesy and patientconfidentiality maintained at all times.

  • Applies room service training skills to monitormenu accuracy of computer-selected or hand-selected meals, including dietaryrestrictions and allowances, under the guidance of the Room Service CallCenter-Lead employee, dietitians, nutrition assistants and management team.

  • Utilizes pre-written verbal scripts forappropriate patient interactions at all times.

  • Communicates with courtesy with the nursingstaff, patients, families and other departments.

  • Enters menu selection data into the room servicecomputer system for food count and tray tickets function.

  • Communicates by telephone with patients of allage levels for meal selections.

  • Using the room service computer software system,checks menus for fluid intake and allowable foods.

  • Reviews tray ticket records to determine whichpatients have not placed an order for that meal period and initiates telephonecontact as appropriate.

  • Accepts phone messages, responds with courtesy,records data received and directs information to the appropriate person orarea.

  • Keeps work area organized and working surfacesclean.

  • Provides assistance with nourishment, trayassembly and baby formula delivery as needed.

  • Responds and cooperates with the changes inworkload.

  • Assists in any simple aspect of patient mealroom service as needed.

Qualifications

MINIMUM KNOWLEDGE,SKILLS, AND ABILITIES REQUIRED:

  • High school diploma or GED required.

  • Computer training, including the use of acomputer mouse, telephone etiquette is desirable.

Job Food Service/Housekeeping

Primary Location IOWA-DES MOINES-MERCY MEDICAL CENTER

Daily Schedule Days/Evenings

Scheduled Hours per 2-week Pay Period 0

Weekends Required Every Third

Req ID: 2018-R0184599

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.